Who we are
Labbayna is a business name of Grainique Pty Ltd (ABN 77 686 392 530), an Australian company. In this policy, “we”, “us” and “our” mean Grainique Pty Ltd.
What this policy covers
This policy covers the labbayna.com website and enquiries you send us. Organisations that use the Labbayna service receive a separate privacy notice explaining how information is handled within the service.
What we collect
- When you email us: your name, email address, organisation and anything you choose to include in your message.
- When you visit the website: we do not use cookies, advertising, tracking pixels or third-party scripts, and the site loads no content from other companies. We may count visits using a method that stores no cookie, IP address or browser identifier.
- Server logs: our hosting provider may record standard technical information about requests to the site, such as IP address, browser type, the page requested and the time. These logs are used to operate and secure the site.
How we use it
We use enquiry information to reply to you, arrange briefings and keep a record of our business correspondence. We do not sell personal information, and we do not use it for marketing without your consent.
Who we share it with
We share personal information only with service providers that help us run our business, such as our website host and email provider, and only so they can provide those services. Some of these providers may store information outside Australia. We do not otherwise disclose personal information unless the law requires it.
How long we keep it
We keep enquiry correspondence for as long as we need it to deal with your enquiry and to meet our business and legal record-keeping obligations, then delete it.
Security
The site is served only over an encrypted connection. We take reasonable steps to protect personal information from misuse, loss and unauthorised access.
Your choices
You can ask to see or correct the personal information we hold about you, or ask us to delete it, by emailing contact@labbayna.com. We handle personal information in line with the Australian Privacy Principles.
Questions and complaints
Email contact@labbayna.com. We aim to respond within 30 days.
Changes
If we change this policy, we will publish the updated version on this page with a new date.